Guest Experience & Workshop Leader

Build-A-Bear Workshop; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Build-A-Bear Workshop in Orlando, FL is seeking an Assistant Workshop Manager to support the store manager across operations, guest service, and staff coordination. You will help lead daily tasks, coaching Bear Builders, and ensuring the Experience First culture is reflected in every guest interaction.

The role emphasizes staff scheduling, inventory control, safety, and adherence to brand standards, with a focus on driving sales while maintaining a fun, engaging environment.

Qualifications

• 2+ years of store management experience in a customer-centric environment.
• High school diploma is required.
• Basic understanding of store technology solutions (POS, scheduling, HRIS, time & attendance).

Responsibilities

• Assist the Chief Workshop Manager in directing daily assignments and staff tasks.
• Lead and coach Associates during shifts and uphold company policies.
• Drive sales by creating a strong Guest experience and maintaining brand standards.

Skills

Store management

Guest experience

Leadership

Education

High school diploma

Tools

POS systems

HRIS

Scheduling software

Job description

Build-A-Bear Workshop in Orlando, FL is seeking an Assistant Workshop Manager to support the store manager across operations, guest service, and staff coordination. You will help lead daily tasks, coaching Bear Builders, and ensuring the Experience First culture is reflected in every guest interaction.

The role emphasizes staff scheduling, inventory control, safety, and adherence to brand standards, with a focus on driving sales while maintaining a fun, engaging environment.