Workshop Floor Leader: Guest Experience & Team Growth

Build-A-Bear Workshop; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Build-A-Bear Workshop in Nashville is seeking a Temp Assistant Workshop Manager to support the store manager in all aspects of store operations, ensuring guest service excellence, effective staff management, and execution of sales and marketing strategies.

This role emphasizes leadership, adherence to policy, and driving the Experience First culture while maintaining a positive guest experience and coordinating daily workflow with the team.

Qualifications

• 2 years of store management experience in a customer-centric retail setting.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS, and time-and-attendance systems.

Responsibilities

• Assist the Chief Workshop Manager with daily assignments and supervise staff during shifts.
• Lead and inspire the team, ensure adherence to policies and standards.
• Drive sales by coaching associates and delivering a strong guest experience.
• Oversee inventory processes and merchandising displays.
• Support in hiring decisions and staff development.

Skills

Guest service

Leadership

Customer focus

Education

High school diploma

Associate's degree in business/management

Tools

POS system

Scheduling software

HRIS

Time and attendance systems

Job description

Build-A-Bear Workshop in Nashville is seeking a Temp Assistant Workshop Manager to support the store manager in all aspects of store operations, ensuring guest service excellence, effective staff management, and execution of sales and marketing strategies.

This role emphasizes leadership, adherence to policy, and driving the Experience First culture while maintaining a positive guest experience and coordinating daily workflow with the team.