Workshop Floor Leader - Guest Experience & Sales

Build-A-Bear Workshop; Frisco (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Build-A-Bear Workshop in Frisco, TX is seeking an Assistant Workshop Manager who will support the store manager in all aspects of operations, drive guest service excellence, and oversee staff scheduling and performance. You will lead shifts, coach Bear Builders, manage inventory, and ensure merchandising aligns with brand standards while maintaining a safe, welcoming environment.

Ideal candidates bring 2 years store management experience, a high school diploma, and familiarity with POS and HRIS

Qualifications

• 2 years of store management experience in a customer-centric retail environment.
• High school diploma required; associate degree preferred.
• Familiarity with POS, scheduling, HRIS and time/attendance tools.

Responsibilities

• Lead daily assignments, shifts and priorities for associates.
• Assist in hiring decisions and staff development.
• Drive sales through guest experience and coaching.
• Maintain brand standards for merchandising and displays.
• Oversee inventory receiving, stocking, and counts.
• Ensure safety, policies, and store operations are followed.
• Develop a high-performing team delivering exceptional guest service.

Skills

POS system

Scheduling software

HRIS

Time and attendance

Education

High school diploma

Associate's degree in business or related field

Tools

POS system

Scheduling software

HRIS

Time and attendance

Job description

Build-A-Bear Workshop in Frisco, TX is seeking an Assistant Workshop Manager who will support the store manager in all aspects of operations, drive guest service excellence, and oversee staff scheduling and performance. You will lead shifts, coach Bear Builders, manage inventory, and ensure merchandising aligns with brand standards while maintaining a safe, welcoming environment.

Ideal candidates bring 2 years store management experience, a high school diploma, and familiarity with POS and HRIS