Workshop Floor Leader: Guest Experience & Sales

Build-A-Bear Workshop, Inc.; Grapevine (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Build-A-Bear Workshop, Inc. in Grapevine, TX is seeking a Full-Time Assistant Manager to support the store manager in daily operations, guest service, and staff coordination.

You will lead a team during shifts, assist with hiring and promotion decisions, drive sales, ensure brand standards, manage inventory, and uphold safety and policies while delivering a positive experience for Guests and associates.

Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• High school diploma.
• Basic understanding of POS, scheduling, HRIS, and time and attendance systems.
• Associate's (or higher) degree in business, management, or a related field.

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur. This includes store security and cash management, product confidentiality, safety, attendance, business conduct, and all other policies as communicated in the associate handbook.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Exercise common sense and independent judgment in responding to and leading the team to maintain operational efficiencies and adherence to store safety policies and procedures and in resolving Guest issues.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Skills

Store management

Customer service

Leadership

Education

High school diploma

Associate's degree in business/management

Tools

POS systems

Scheduling software

HRIS

Time and attendance

Job description

Build-A-Bear Workshop, Inc. in Grapevine, TX is seeking a Full-Time Assistant Manager to support the store manager in daily operations, guest service, and staff coordination.

You will lead a team during shifts, assist with hiring and promotion decisions, drive sales, ensure brand standards, manage inventory, and uphold safety and policies while delivering a positive experience for Guests and associates.