Workplace Experience & Services Leader

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100%

Paid Time Off and Company Holidays

Early access to earned wages through 1

Job summary

Jones Lang LaSalle Incorporated in Seattle is seeking a Workplace Services Manager to deliver an exceptional workplace experience. You will lead occupancy planning, security, cleaning, reception, and related programs on-site to meet contractual standards.

The role requires 5+ years in workplace services or facilities management, with 2+ years of supervisory experience. CMMS and Microsoft 365 proficiency are essential, along with strong stakeholder relationships.

Qualifications

• 5+ years of experience in Workplace Services, hospitality, facilities services, vendor management, or operations management.
• 2+ years of supervisory or leadership experience.
• Experience managing service providers, contracts, and supplier relationships.
• Proficiency using CMMS to manage work orders, reporting, and operational records.
• Experience using Microsoft 365 and workplace technology platforms.
• Strong customer-service, communication, organizational, and analytical skills.
• Ability to manage multiple priorities and build effective relationships with stakeholders.

Responsibilities

• Lead occupancy planning, janitorial, security, reception, hospitality, badge access, landscaping, pest control, and waste/recycling programs.
• Ensure services are delivered per contractual requirements, site procedures, and regulatory standards.
• Conduct routine inspections and audits to verify quality, compliance, and readiness.
• Utilize CMMS to manage requests, work orders, vendor documentation, reporting, and performance metrics.
• Ensure emergency response procedures, after-hours support, and business continuity requirements.
• Manage service providers in line with contracts, scopes of work, SLAs, and performance expectations.
• Monitor vendor performance via inspections, audits, customer feedback, and CMMS data.
• Develop corrective action plans to address deficiencies and improve performance.
• Support procurement activities, contract administration, vendor onboarding, and service transitions.
• Build relationships with suppliers, contractors, and client stakeholders.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Stakeholder management

Leadership

Education

Bachelor's degree (preferred)

Tools

CMMS

Microsoft 365

Job description

Jones Lang LaSalle Incorporated in Seattle is seeking a Workplace Services Manager to deliver an exceptional workplace experience. You will lead occupancy planning, security, cleaning, reception, and related programs on-site to meet contractual standards.

The role requires 5+ years in workplace services or facilities management, with 2+ years of supervisory experience. CMMS and Microsoft 365 proficiency are essential, along with strong stakeholder relationships.