Workplace Experience & Soft Services Lead

Jones Lang LaSalle Incorporated; Hillsboro (OR); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

Jones Lang LaSalle Incorporated in Hillsboro, OR is seeking a Soft Services Lead to manage facilities and experience-focused services for the account team. You will collaborate with the Soft Services Director and Regional Directors to develop and execute service delivery programs and drive continuous improvement in workplace experiences.

The role requires a hands-on leader with 7+ years in facilities/retail/hospitality, strong customer service ethos, and proficiency in MS Office.

Qualifications

• High school diploma or equivalent.
• Minimum of seven years of facilities, retail, or hospitality industry experience.
• Knowledge of real estate, facilities soft services, and hospitality services.
• Computer proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applications.
• Strong belief in customer service and professionalism with a strong sense of teamwork.
• Self-motivated, self-starter qualities with high energy who thrives in a fast-paced environment and embraces challenges.

Responsibilities

• Consulting and collaborating with the Soft Services Director and Regional Facilities Directors on service delivery program development and execution while reviewing operations, staffing, performance, and development of the Facility/Workplace Experience program.
• Working with all levels of the account team to ensure excellence in service delivery and high customer satisfaction across office services, reception/guest services, meeting services, mailroom, vendors, and facilities services.
• Supporting the Soft Services Director and Regional Facilities Managers in implementing short and long-term projects for the client while assisting in ensuring compliance with client and company policies and minimum audit standards.
• Exploring and recommending innovative programs, processes, and procedures to reduce short and long-term operating costs, increase productivity, and improve client and guest workplace experiences.
• Engaging in a culture of continuous improvement and innovation by leveraging available internal and external resources to bring ideas, best practices, and tools to enhance the workplace experience program.

Education

High school diploma or equivalent

Job description

Jones Lang LaSalle Incorporated in Hillsboro, OR is seeking a Soft Services Lead to manage facilities and experience-focused services for the account team. You will collaborate with the Soft Services Director and Regional Directors to develop and execute service delivery programs and drive continuous improvement in workplace experiences.

The role requires a hands-on leader with 7+ years in facilities/retail/hospitality, strong customer service ethos, and proficiency in MS Office.