Workplace Services Manager

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave at 100%

Paid Time Off and Company Holidays

Early access to earned wages through 1

Job summary

Jones Lang LaSalle Incorporated in Seattle is seeking a Workplace Services Manager to deliver an exceptional workplace experience. You will lead occupancy planning, security, cleaning, reception, and related programs on-site to meet contractual standards.

The role requires 5+ years in workplace services or facilities management, with 2+ years of supervisory experience. CMMS and Microsoft 365 proficiency are essential, along with strong stakeholder relationships.

Qualifications

• 5+ years of experience in Workplace Services, hospitality, facilities services, vendor management, or operations management.
• 2+ years of supervisory or leadership experience.
• Experience managing service providers, contracts, and supplier relationships.
• Proficiency using CMMS to manage work orders, reporting, and operational records.
• Experience using Microsoft 365 and workplace technology platforms.
• Strong customer-service, communication, organizational, and analytical skills.
• Ability to manage multiple priorities and build effective relationships with stakeholders.

Responsibilities

• Lead occupancy planning, janitorial, security, reception, hospitality, badge access, landscaping, pest control, and waste/recycling programs.
• Ensure services are delivered per contractual requirements, site procedures, and regulatory standards.
• Conduct routine inspections and audits to verify quality, compliance, and readiness.
• Utilize CMMS to manage requests, work orders, vendor documentation, reporting, and performance metrics.
• Ensure emergency response procedures, after-hours support, and business continuity requirements.
• Manage service providers in line with contracts, scopes of work, SLAs, and performance expectations.
• Monitor vendor performance via inspections, audits, customer feedback, and CMMS data.
• Develop corrective action plans to address deficiencies and improve performance.
• Support procurement activities, contract administration, vendor onboarding, and service transitions.
• Build relationships with suppliers, contractors, and client stakeholders.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Stakeholder management

Leadership

Education

Bachelor's degree (preferred)

Tools

CMMS

Microsoft 365

Job description

Workplace Services Manager - JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Workplace Services Manager (WSM) is responsible for delivering an exceptional workplace experience through the management of workplace services programs, service providers, customer relationships, and operational performance. The WSM oversees daily operations, drives service excellence, ensures compliance with client requirements, and promotes a culture of safety, hospitality, accountability, and continuous improvement. This is a full‑time, on‑site position.

What your day-to-day will look like:

Provide leadership of occupancy planning, janitorial, security, reception, hospitality, badge access, landscaping, pest control, and waste and recycling programs. Ensure workplace services are delivered in accordance with contractual requirements, site procedures, customer expectations, and regulatory standards. Conduct routine inspections and audits to verify service quality, compliance, and operational readiness. Utilize the Computerized Maintenance Management System (CMMS) to manage service requests, work orders, vendor documentation, reporting, and performance metrics. Ensure emergency response procedures, after‑hours support, and business continuity requirements are maintained. Manage service providers in accordance with contracts, scopes of work, service‑level agreements, and performance expectations. Monitor vendor performance through inspections, audits, customer feedback, and CMMS data. Maintain accurate operational records, service documentation, and vendor communications. Develop and implement corrective action plans to address service deficiencies and improve performance. Support procurement activities, contract administration, vendor onboarding, and service transitions. Build productive relationships with suppliers, contractors, and client stakeholders. Champion a customer‑focused workplace experience that supports employee engagement, productivity, and satisfaction. Manage reception, hospitality, visitor services, and customer‑facing workplace programs. Respond to service concerns in a timely and professional manner and ensure effective issue resolution. Analyze customer feedback and operational data to identify opportunities for service improvement. Promote a culture of hospitality, responsiveness, professionalism, and continuous improvement. Lead by example and foster a culture centered on safety, accountability, teamwork, and inclusion. Provide coaching, leadership, and professional development opportunities for employees. Promote employee engagement and continuous improvement through proactive leadership. Conduct investigations, root cause analyses, and corrective actions as required. Ensure compliance with all performance‑management processes, policies, and workplace expectations. Support workforce planning, scheduling, staffing, and service coverage requirements. Manage workplace services budgets, operating expenses, and contracted‑service costs. Monitor expenditures and identify opportunities to improve efficiency and reduce costs. Review invoices and financial documentation for accuracy and contractual compliance. Develop and report KPIs, service‑level metrics, vendor‑performance indicators, and workplace‑service trends. Present operational results, risks, and improvement initiatives during governance meetings. Drive operational excellence through process improvements, technology utilization, and service innovation.

Required Qualifications:

• Equivalent combinations of education, professional training, certifications, and relevant work experience will be considered.
• 5+ years of experience in Workplace Services, hospitality, facilities services, vendor management, or operations management.
• 2+ years of supervisory or leadership experience.
• Experience managing service providers, contracts, and supplier relationships.
• Demonstrated proficiency using a Computerized Maintenance Management System (CMMS) to manage work orders, service requests, reporting, and operational records.
• Experience using Microsoft 365 and workplace technology platforms.
• Strong customer-service, communication, organizational, and analytical skills.
• Ability to manage multiple priorities and build effective relationships with stakeholders.

Preferred Qualifications:

• Bachelor's degree in Business, Hospitality, Facilities Management, Engineering, or a related field preferred but not required.
• Familiarity with GXP/GMP.

Location:

North Seattle, WA. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated Compensation:

Estimated compensation for this position: 115,000.00 – 130,000.00 USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Job Tags:

Life Science

Personalized Benefits:

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.