Facilities & Workplace Experience Lead

Jones Lang LaSalle Incorporated; Santa Clara (CA); On-site; USD 107,000 - 134,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking an experienced Soft Services Lead to partner with the account team in delivering comprehensive facilities and experience-focused services. You will assess offerings, drive improvements, and guide programs across office services, reception, meeting services, and vendor management.

The role emphasizes collaboration with Directors, adherence to audit standards, and leading initiatives to enhance workplace experiences while reducing operating costs.

Qualifications

• High school diploma or equivalent.
• Seven years of facilities, retail, or hospitality experience.
• Knowledge of real estate, facilities soft services, and hospitality services.
• Proficiency with MS Office (Word, Excel, PowerPoint) and ability to learn PC/web-based applications.
• Strong belief in customer service and professionalism with teamwork.
• Self-motivated, fast-paced and adaptable in a dynamic environment.

Responsibilities

• Consult with the Soft Services Director and Regional Directors on service delivery program development and execution while reviewing operations.
• Work with all account levels to ensure service excellence and high customer satisfaction across office services, reception, meeting services, mailroom, vendors, and facilities services.
• Support in implementing short and long-term client projects while ensuring policy and audit compliance.
• Identify and propose innovative programs and processes to reduce costs and improve workplace experiences.
• Engage in continuous improvement by leveraging internal/external resources to enhance the workplace experience program.

Skills

MS Office

Customer service

Teamwork

Self-motivated

Education

Bachelor's degree in Facilities Management

Equivalent work experience

Job description

Jones Lang LaSalle Incorporated is seeking an experienced Soft Services Lead to partner with the account team in delivering comprehensive facilities and experience-focused services. You will assess offerings, drive improvements, and guide programs across office services, reception, meeting services, and vendor management.

The role emphasizes collaboration with Directors, adherence to audit standards, and leading initiatives to enhance workplace experiences while reducing operating costs.