Workplace Experience & Operations Lead

Madrona Venture Labs; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & equity

Medical, dental & vision coverage

401(k)

Lunch in-office 5 days/week

Flexible/unlimited PTO

Commuter stipend

Wellness & Fitness stipend

Parental leave

Relocation assistance

In-office culture in San Francisco

Job summary

Doss is seeking a Workplace Specialist to own the day-to-day office environment. This in-office role supports Soma HQ operations, food/beverage programs, vendor relations, and building management to keep a productive, welcoming workplace.

You will help plan events, manage expenses, and coordinate cross-functional logistics for IT, Finance, and People, ensuring tasks are completed with strong follow-through and hospitality-first mindset.

Qualifications

• A college degree or relevant experience in workplace, facilities, hospitality, retail, events, or administrative support.
• Comfort with the basics: email, calendars, spreadsheets, and keeping a to-do list.
• Bonus: experience at a fast-moving company where the playbook changes often.

Responsibilities

• Support daily workplace operations for our SOMA headquarters including supply ordering and restocking, space readiness, and keeping common areas in good shape.
• Coordinate our food & beverage program, including lunch 5 days a week and dinner when the team is working late: placing orders, managing setup and cleanup, and handling dietary requests.
• Serve as a day-to-day point of contact for vendors and service providers by scheduling visits, confirming deliveries, and flagging quality or service issues to your manager.
• Serve as the primary point of contact with building management, coordinating on maintenance requests, building access, safety and compliance requirements, and any facility-level issues that affect day-to-day operations.
• Help plan and execute internal events and programming that build community and reflect Doss culture, including logistics, vendor scheduling, setup, and day-of support.
• Support tracking workplace spend against budget, keep receipts and invoices organized, and flag anything unusual.
• Support cross-functional logistics with IT, Finance, and People, including new hire desk setup and onboarding-day readiness.
• Identify operational gaps before they become problems and bring solutions, not just status updates.

Skills

Email, calendars & spreadsheets basics

Follow-through

Hospitality mindset

Education

College degree or relevant experience in workplace, facilities, hospitality, retail, events, or administrative support

Job description

Doss is seeking a Workplace Specialist to own the day-to-day office environment. This in-office role supports Soma HQ operations, food/beverage programs, vendor relations, and building management to keep a productive, welcoming workplace.

You will help plan events, manage expenses, and coordinate cross-functional logistics for IT, Finance, and People, ensuring tasks are completed with strong follow-through and hospitality-first mindset.