Workplace Experience Lead — Office Operations (NYC)

Known Global LLC; New York (NY); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Unlimited paid time off

401k with company matching and no vest

Generous medical plan

Paid parental leave

Job summary

Known is seeking a Specialist, Workplace Experience to own day-to-day office operations at the NYC headquarters, shape a welcoming workplace, and partner with Culture & Communications. You’ll manage facilities, supplies, onboarding logistics, and serve as a reliable go-to for employees.

In this hands-on role, you’ll coordinate internal events, plan employee experiences, support communications, and help maintain amenities.

Qualifications

• 3+ years in a fast-moving, people-facing role (retail, hospitality, guest services, and office operations).
• Service-first mindset with strong attention to detail.
• Ability to juggle multiple priorities without dropping them.
• Strong communication and relationship-building skills.
• Experience supporting internal events or programs is a plus.

Responsibilities

• Oversee daily office operations and maintain a productive, organized, and welcoming environment.
• Be a go-to resource for employees and connect people with information and resources.
• Manage office supplies, amenities, and shared spaces.
• Track and submit office expenses and support budgeting processes.
• Coordinate maintenance and vendor relationships; handle mail and logistics.
• Support workspace setup, onboarding logistics, and office updates.
• Plan and execute internal events, culture programming, and onboarding experiences.
• Collaborate with Culture & Communications and Talent teams.

Skills

Customer service

Office operations

Vendor management

Budgeting

Microsoft Office

Google Workspace

Communication

Event planning

Onboarding

Calendar management

Tools

Microsoft Office

Google Workspace

Job description

Known is seeking a Specialist, Workplace Experience to own day-to-day office operations at the NYC headquarters, shape a welcoming workplace, and partner with Culture & Communications. You’ll manage facilities, supplies, onboarding logistics, and serve as a reliable go-to for employees.

In this hands-on role, you’ll coordinate internal events, plan employee experiences, support communications, and help maintain amenities.