Workplace Experience Manager: Facilities & Services

CBRE; Fargo (ND); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Benefits start 1st of the month

Job summary

CBRE is seeking a Workplace Experience Manager for a three-building campus in Fargo, ND. You will lead a team delivering concierge, reception, meeting & event management, and facilities services, ensuring top-tier client service and smooth operations.

The role includes supervising staff, coordinating daily activities, building client relationships, and guiding vendors to cost-effective solutions. Authorized to work in the U.S. without sponsorship is required.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Skills

Staff supervision

Training & development

Performance evaluation

Client relationship management

Vendor management & negotiations

Project coordination

Leadership

Microsoft Office

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Manager for a three-building campus in Fargo, ND. You will lead a team delivering concierge, reception, meeting & event management, and facilities services, ensuring top-tier client service and smooth operations.

The role includes supervising staff, coordinating daily activities, building client relationships, and guiding vendors to cost-effective solutions. Authorized to work in the U.S. without sponsorship is required.