Workplace Experience Facilities Manager

CBRE Group, Inc.; Fargo (ND); On-site; USD 65,000 - 85,000; Full time

Job summary

CBRE Group, Inc. in Fargo, ND is seeking a Workplace Experience Manager to oversee a team delivering concierge, reception, meeting and event management, and related office duties.

You will supervise staff, manage daily operations, and build strong client relationships while ensuring safety and quality across all services. The role requires aFacilities/engineering mindset and aligns with CBRE values.

Qualifications

• Supervise employees; conduct performance evaluations and coaching; oversee hiring.
• Coordinate daily activities; set schedules; cross-train staff; track deadlines.
• Build trusted client relationships; negotiate with clients and partners to align priorities.
• Ensure efficient, consistent team support; suggest process improvements.
• Assess training and technology needs for Workplace Experience teams and clients; uphold safety standards.

Responsibilities

• Provide formal supervision to employees; monitor training and development; conduct evaluations and coaching; oversee hiring.
• Coordinate and manage daily team activities; set schedules; cross-train staff; monitor deadlines.
• Build and maintain client relationships; negotiate with clients, partners, and associates to align priorities.
• Ensure team support is efficient and consistent; suggest process improvements and strategic solutions.
• Assess training and technology needs; follow safety standards for staff, clients, and vendors.
• Develop vendor partnerships for cost savings; manage contract service negotiations; verify insurance and contracts.
• Oversee programs by third-party vendors (food delivery, events, transportation, mail); ensure invoices are billed.
• Lead by example; model CBRE RISE values; align actions with shared goals.
• Apply disciplinary knowledge to work with other teams to achieve objectives.
• Identify and troubleshoot day-to-day and moderately complex issues.

Skills

Staff supervision

Performance evaluations

Coaching & mentoring

Recruiting & hiring oversight

Client relationship management

Process improvement

Safety compliance

Vendor negotiations

Team leadership

Cross-functional collaboration

Education

Technical background in facilities maintenance or engineering

Job description

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This role will also oversee technicians and engineers, vendors, and the entire IFM scope at this three-building campus in Fargo, ND.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Someone with a technical background in facilities maintenance or engineering would do well in this role.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.