Senior Workplace Experience Leader | Client & Team Growth

CBRE; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Vision insurance

Discretionary bonus

Job summary

CBRE is seeking a Workplace Experience Senior Manager in the United States to supervise staff and third parties delivering Concierge, Reception, Meeting & Event Management and admin duties. You will lead daily operations, set schedules, and ensure high-quality client service for designated buildings.

The role requires 5–8 years of relevant experience, a bachelor's degree preferred, and a track record in staffing, training, and performance management.

Qualifications

• HS Diploma or GED is required.
• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
• Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contractservices. Manage budgets, and cost reductions, and achieve cost savings.
• Deliver the Service Business Continuity plan every six months and conduct required testing.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within job discipline.

Skills

Staff supervision

Training & coaching

Client relationship management

Performance evaluations

Budget management

Vendor management

Education

Bachelor's degree preferred

HS Diploma or GED required

Job description

CBRE is seeking a Workplace Experience Senior Manager in the United States to supervise staff and third parties delivering Concierge, Reception, Meeting & Event Management and admin duties. You will lead daily operations, set schedules, and ensure high-quality client service for designated buildings.

The role requires 5–8 years of relevant experience, a bachelor's degree preferred, and a track record in staffing, training, and performance management.