Workplace Experience Lead — World-Class Hospitality

CBRE; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid Time Off

Job summary

CBRE is seeking a Workplace Experience Supervisor in the United States. The role involves supervising staff delivering workplace experience services and ensuring world-class customer service to clients and visitors.

A strong emphasis is placed on hospitality, vendor management, and maintaining brand standards. The position requires coordinating daily activities, managing costs, and delivering a positive workplace experience.

Qualifications

• 3-5 years of relevant hospitality/customer service experience.
• Minimum of 2 years front desk, concierge, or hospitality experience.

Responsibilities

• Coordinate and manage the team's daily activities, schedules, and cross-training.
• Maintain cost records and review invoices for service delivery.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials and ensure alignment with brand guidelines.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

Bachelor's degree preferred

Experience + education considered

Tools

Microsoft Office

Excel

Job description

CBRE is seeking a Workplace Experience Supervisor in the United States. The role involves supervising staff delivering workplace experience services and ensuring world-class customer service to clients and visitors.

A strong emphasis is placed on hospitality, vendor management, and maintaining brand standards. The position requires coordinating daily activities, managing costs, and delivering a positive workplace experience.