Workplace Experience Lead (White-Glove Hospitality)

CBRE Group, Inc.; Lebanon (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Paid time off

Career growth opportunities

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in the United States. The role oversees a team delivering workplace experience services, ensuring world-class customer service to employees and clients in a designated building.

The supervisor will coordinate daily activities, manage schedules, monitor costs, and maintain safe, brand-consistent service delivery while driving continuous improvement and vendor partnerships.

Qualifications

• Supervises employees delivering workplace experience services.
• Coordinate daily activities, establish schedules, and cross-train staff.
• Monitor costs and review invoices as needed.
• Respond to customer requests and complaints about the experience services.
• Ensure materials align with brand guidelines across all client-facing items.
• Develop vendor partnerships and negotiate service contracts.
• Confirm vendors hold current insurance and contractual documentation.
• Deliver world-class onboarding for new employees.

Responsibilities

• Coordinate and manage the team’s daily activities and schedules.
• Review costs and process invoices for the workplace services team.
• Address customer requests and resolve complaints about the experience services.
• Approve client materials and ensure brand alignment.
• Develop vendor partnerships and assist with contract negotiations.
• Lead onboarding for new hires and uphold safety standards.

Skills

Team leadership

Customer service

Vendor management

Cost control

Safety compliance

Problem solving

Communication

Tools

Databases

Invoicing

Job description

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in the United States. The role oversees a team delivering workplace experience services, ensuring world-class customer service to employees and clients in a designated building.

The supervisor will coordinate daily activities, manage schedules, monitor costs, and maintain safe, brand-consistent service delivery while driving continuous improvement and vendor partnerships.