Workplace Experience Lead - Concierge & Events

CBRE Group, Inc.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Manager to lead a team delivering concierge, reception, meeting and event management, and related office services. You will supervise staff, manage schedules, and uphold high service standards for employees and clients in a designated building.

The role focuses on delivering world-class customer service, coordinating daily operations, and building lasting client relationships while ensuring safety and compliance across programs and vendors.

Qualifications

• Ability to supervise and coach staff effectively.
• Experience coordinating daily operations and schedules.
• Strong client-facing skills and relationship management.
• Knowledge of safety standards and vendor negotiations.

Responsibilities

• Supervise employees, train and evaluate performance.
• Coordinate daily activities, assign tasks and manage schedules.
• Build trusted client relationships and resolve priority conflicts.
• Identify process improvements and ensure efficient, consistent support.
• Oversee third-party vendor programs and contracts, ensuring compliance.

Job description

CBRE Group, Inc. is seeking a Workplace Experience Manager to lead a team delivering concierge, reception, meeting and event management, and related office services. You will supervise staff, manage schedules, and uphold high service standards for employees and clients in a designated building.

The role focuses on delivering world-class customer service, coordinating daily operations, and building lasting client relationships while ensuring safety and compliance across programs and vendors.