Workplace Experience Supervisor - Lebanon, IN

CBRE Group, Inc.; Lebanon (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Paid time off

Career growth opportunities

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Supervisor in the United States. The role oversees a team delivering workplace experience services, ensuring world-class customer service to employees and clients in a designated building.

The supervisor will coordinate daily activities, manage schedules, monitor costs, and maintain safe, brand-consistent service delivery while driving continuous improvement and vendor partnerships.

Qualifications

• Supervises employees delivering workplace experience services.
• Coordinate daily activities, establish schedules, and cross-train staff.
• Monitor costs and review invoices as needed.
• Respond to customer requests and complaints about the experience services.
• Ensure materials align with brand guidelines across all client-facing items.
• Develop vendor partnerships and negotiate service contracts.
• Confirm vendors hold current insurance and contractual documentation.
• Deliver world-class onboarding for new employees.

Responsibilities

• Coordinate and manage the team’s daily activities and schedules.
• Review costs and process invoices for the workplace services team.
• Address customer requests and resolve complaints about the experience services.
• Approve client materials and ensure brand alignment.
• Develop vendor partnerships and assist with contract negotiations.
• Lead onboarding for new hires and uphold safety standards.

Skills

Team leadership

Customer service

Vendor management

Cost control

Safety compliance

Problem solving

Communication

Tools

Databases

Invoicing

Job description

\"Ready to take your career to the next level?\"

Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience.

• This Fortune 500 Company offers Competitive Compensation, Full Benefits and Paid Time Off with unlimited opportunities of career growth.

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.


• Maintain records of costs incurred by workplace team activities. Review invoices as needed.


• Respond to customer requests and complaints about the experience services department.


• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.


• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.


• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.


• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.


• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.


• May establish new techniques to ensure the team is able to meet its objectives.


• Has a direct impact on the team objectives as well as the objectives of related teams.


• Ensure personal and team outcomes have a positive impact on customer objectives.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.