Workplace Experience Lead – Front Desk & Space Readiness

Cushman & Wakefield; Germantown (MD); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts

Health savings accounts

Retirement savings plan

Life insurance

Disability insurance

Paid time off

Unpaid time off

Job summary

Cushman & Wakefield is seeking a Workplace Experience Coordinator for our Germantown, MD site. You will be the frontline ambassador, ensuring employees feel supported, productive, and engaged in a dynamic workplace.

You’ll manage dedicated zones, greet guests, answer questions, and help maintain ready-to-work spaces for a smooth daily flow. The role emphasizes strong communication, problem solving, and a proactive mindset to elevate the employee and visitor experience.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.

Responsibilities

• Provide high touch support to employees in the workplace, including tools, information and wayfinding.
• Welcome employees and guests, ensuring a positive first impression.
• Cultivate relationships with end users and cross functional colleagues.
• Act as first line of response to user questions, troubleshoot issues and follow up.
• Ensure space readiness of workspaces, conference rooms and offices.
• Submit work orders for repairs and maintenance before end users are impacted.
• Educate employees and visitors on equipment, processes, space use and etiquette.
• Address complaints and follow up as needed.
• Gather voice of the customer data to capture service needs and share with managers.
• Escalate using defined protocols and collaborate with cross functional teams.
• Act as the workplace ambassador with knowledge of spaces, services and amenities.
• Manage basic reception duties and front-of-house admin including security protocols.

Job description

Cushman & Wakefield is seeking a Workplace Experience Coordinator for our Germantown, MD site. You will be the frontline ambassador, ensuring employees feel supported, productive, and engaged in a dynamic workplace.

You’ll manage dedicated zones, greet guests, answer questions, and help maintain ready-to-work spaces for a smooth daily flow. The role emphasizes strong communication, problem solving, and a proactive mindset to elevate the employee and visitor experience.