Workplace Experience Lead: Elevate Service & Partnerships

CBRE; Beverly Hills (CA); On-site; USD 68,000 - 70,000; Full time

Job summary

CBRE in Beverly Hills is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services for a designated building. You will supervise daily activities, coordinate schedules, and ensure world-class client and visitor service.

Responsibilities include managing costs, handling client requests, maintaining brand-aligned materials, and developing vendor partnerships to drive cost savings. Strong IT skills and safety practices are essential.

Qualifications

• High School Diploma or GED with 5+ years of job-related experience.
• Prior shift leader or supervisory experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

Skills

Supervisory experience

Communication

Organizational skills

Explain complex concepts

Client service orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE in Beverly Hills is seeking a Workplace Experience Supervisor to oversee a team delivering workplace experience services for a designated building. You will supervise daily activities, coordinate schedules, and ensure world-class client and visitor service.

Responsibilities include managing costs, handling client requests, maintaining brand-aligned materials, and developing vendor partnerships to drive cost savings. Strong IT skills and safety practices are essential.