Workplace Exp Supervisor

CBRE HV; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering workplace services in a designated building in Georgia. You will supervise daily activities, manage vendor relations, and ensure brand-aligned materials while maintaining safety and business continuity.

The role emphasizes customer service, process knowledge, and strong organizational skills to support world-class experiences for clients and visitors.

Qualifications

• 5+ years of job-related experience; prior shift leader or supervisory experience preferred.
• In-depth understanding of processes, procedures, systems, and concepts within job function.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities; establish work schedules and cross-train staff.
• Maintain records of costs and review invoices.
• Respond to customer requests and complaints about the experience services.
• Approve client materials and ensure alignment with brand guidelines; maintain databases and digital tools.
• Develop and maintain vendor partnerships; assist with contract service negotiations; ensure insurance and contracts are current.
• Deliver a world-class orientation experience to new employees and develop techniques to meet objectives.
• Enforce safety standards; assist with the Service Business Continuity plan.
• Resolve complex problems and drive team objectives with effective approaches.
• May establish new techniques to meet objectives and impact team and related teams.
• Ensure personal and team outcomes positively affect customer objectives.
• Lead by example and model CBRE RISE values; guide team through knowledge of practices and procedures.

Skills

5+ years experience

Microsoft Office

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

About the Role:As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.


• Maintain records of costs incurred by workplace team activities. Review invoices as needed.


• Respond to customer requests and complaints about the experience services department.


• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.


• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.


• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.


• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.


• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.


• May establish new techniques to ensure the team is able to meet its objectives.


• Has a direct impact on the team objectives as well as the objectives of related teams.


• Ensure personal and team outcomes have a positive impact on customer objectives.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.


• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.


• Requires the ability to explain complex concepts or sensitive information.


• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Excellent organizational skills with a master-level inquisitive mindset.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

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