Workplace Experience Concierge & Community Builder

JLL; Bellevue (WA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Early access to earned wages through 1

Job summary

JLL is seeking a dedicated Workplace Ambassador in Bellevue, WA, to create a welcoming environment for employees and visitors. You will handle front desk operations, coordinate events, and support workplace initiatives with a strong emphasis on exceptional service.

The role requires excellent communication, multitasking ability, and tech-savviness to navigate workplace systems. Schedule is M-F 8AM-5PM, with on-site responsibilities and comprehensive benefits.

Qualifications

• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.
• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
• Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.

Responsibilities

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration.
• Workplace Support: Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.
• Workplace Communication: Disseminate workplace-related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.
• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.
• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Skills

Customer service

Front desk operations

Interpersonal skills

Organization

Tech-savvy

Education

High school diploma or equivalent

Certifications or coursework in customer service/business (plus)

Tools

Access control systems

Room booking software

IT support coordination

Job description

JLL is seeking a dedicated Workplace Ambassador in Bellevue, WA, to create a welcoming environment for employees and visitors. You will handle front desk operations, coordinate events, and support workplace initiatives with a strong emphasis on exceptional service.

The role requires excellent communication, multitasking ability, and tech-savviness to navigate workplace systems. Schedule is M-F 8AM-5PM, with on-site responsibilities and comprehensive benefits.