Office Experience Coordinator

Talentify; McLean (VA); On-site; USD 45,000 - 66,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Workplace Experience Coordinator in McLean, VA to be the welcoming face of the McLean office and support the Workplace Management team. You will manage front-of-house operations, coordinate services, and ensure a professional, efficient workspace for employees and visitors.

The role emphasizes guest relations, mail handling, vendor coordination, and conference room management within a global real estate services leader.

Qualifications

• Minimum of 2 years of administrative experience in an office environment with demonstrated customer service focus.
• Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels.
• Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms.

Responsibilities

• Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day.
• Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence.
• Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution.
• Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations.
• Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post-meeting cleanup.

Skills

Customer service

Communication

Multitasking

Front desk professionalism

Tools

Microsoft Office

Conference room booking platforms

AV equipment familiarity

Job description

JLL is seeking a Workplace Experience Coordinator in McLean, VA to be the welcoming face of the McLean office and support the Workplace Management team. You will manage front-of-house operations, coordinate services, and ensure a professional, efficient workspace for employees and visitors.

The role emphasizes guest relations, mail handling, vendor coordination, and conference room management within a global real estate services leader.