Workplace Experience Concierge

SPS North America; Washington (District of Columbia); On-site; USD 52,000 - 60,000; Full time

Job summary

SPS North America is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. The role blends hospitality, administrative coordination, and personalized service to delight and exceed expectations.

The position involves client engagement, office and concierge support, event and catering coordination, workspace management, and safety-conscious operations in a corporate environment.

Qualifications

• High School Diploma required, degree in hospitality or related field preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy and proactive in a fast-paced environment.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution.
• Coordinate catering for meetings and events, ensuring high-quality presentation.
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming.
• Gather and analyze client feedback to enhance services and improve experiences.
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations.

Skills

Hospitality

Customer service

Communication

Organization

Problem solving

Tech-savvy

Education

High School Diploma

Tools

Printer management

Scanners

Job description

SPS North America is seeking a proactive Workplace Experience Ambassador in Washington, DC to create a welcoming, seamless in-office experience for clients, visitors, and employees. The role blends hospitality, administrative coordination, and personalized service to delight and exceed expectations.

The position involves client engagement, office and concierge support, event and catering coordination, workspace management, and safety-conscious operations in a corporate environment.