Guest Experience Supervisor

Spsnorthamerica; Washington (District of Columbia); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with matching

Paid time off

Pet insurance

Job summary

Spsnorthamerica is seeking a Workplace Experience Supervisor to lead the front-of-house experience in Washington, DC. This role sets the tone for client and employee interactions and ensures exceptional service quality.

The ideal candidate will have a degree, 2+ years in high-end hospitality, and supervisory experience. The role includes oversight of teams, creating memorable experiences, and maintaining service standards. Benefits include robust compensation and development opportunities.

Qualifications

• 2+ years of experience in a high-end hospitality environment required.
• Prior supervisory or managerial experience preferred.
• Prior experience in a client-facing role in a similar industry preferred.

Responsibilities

• Provide oversight and leadership of Reception and Workplace Experience teams.
• Create personalized experiences for clients and visitors.
• Conduct annual employee performance evaluations.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Professional appearance

Computer proficiency

Education

Associate or bachelor’s degree or equivalent experience

Job description

Spsnorthamerica is seeking a Workplace Experience Supervisor to lead the front-of-house experience in Washington, DC. This role sets the tone for client and employee interactions and ensures exceptional service quality.

The ideal candidate will have a degree, 2+ years in high-end hospitality, and supervisory experience. The role includes oversight of teams, creating memorable experiences, and maintaining service standards. Benefits include robust compensation and development opportunities.