Head of Workplace Experience & Services

SPS-North America; Washington (District of Columbia); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition Programs

Comprehensive Benefits

Job summary

SPS North America seeks a Workplace Solutions Manager in Washington, DC to lead the delivery of integrated workplace services for a premier corporate client location. This leadership role blends front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging environment for employees and guests.

You will guide strategy, manage reception, events, mail, and vendor relationships, and drive continuous improvements, cost efficiency, and

Qualifications

• Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience leading both customer-facing and operational service functions.
• Strong project management, organizational, and analytical skills.
• Excellent communication, relationship-building, and stakeholder management abilities.
• Advanced proficiency with Microsoft Office applications.

Responsibilities

• Lead delivery of integrated workplace services for a premier corporate client location, combining hospitality, workplace experience, and office services oversight.
• Develop and execute workplace strategies to enhance employee engagement, productivity, and culture.
• Oversee front-of-house operations including reception, concierge, conference services, hospitality, and visitor management.
• Oversee back-of-house operations including mailroom, shipping/receiving, office services, logistics, inventory, and workplace support.
• Build and lead a high-performing team of workplace service professionals; mentor and develop staff.
• Manage vendor relationships, contracts, and service delivery expectations; lead continuous process improvements.
• Establish and monitor KPIs and SLAs; present reviews and insights to client leadership.

Skills

Project management

Organizational skills

Analytical skills

Communication

Stakeholder management

Microsoft Office

Education

Bachelor's degree

Job description

SPS North America seeks a Workplace Solutions Manager in Washington, DC to lead the delivery of integrated workplace services for a premier corporate client location. This leadership role blends front-of-house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging environment for employees and guests.

You will guide strategy, manage reception, events, mail, and vendor relationships, and drive continuous improvements, cost efficiency, and