Workplace Experience Concierge

Jones Lang LaSalle Incorporated; San Jose (CA); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching companycon)$

Job summary

Jones Lang LaSalle Incorporated in San Jose, CA is seeking a Workplace Experience Ambassador to deliver exceptional customer service and foster a positive workplace. You will manage front desk operations, assist with room bookings, IT coordination, and event support to ensure a productive environment for employees and visitors.

The role emphasizes community building, safety compliance, and proactive continuous improvement to enhance the overall workplace experience.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
• Excellent interpersonal and communication skills.
• Strong organizational skills, attention to detail, and ability to multitask in a fast paced environment.
• Tech savvy, with the ability to navigate workplace technology tools, equipment, and software.

Responsibilities

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration.
• Workplace Support: Assist employees with workplace related needs, such as room bookings, equipment requests, and IT support coordination.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.
• Workplace Communication: Disseminate workplace related announcements, information, and updates to employees through various communication channels.
• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team building activities, wellness programs, and recognition initiatives.
• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Skills

Customer service

Communication skills

Organizational skills

Tech-savvy

Teamwork

Education

High school diploma

Related certification/coursework

Job description

Jones Lang LaSalle Incorporated in San Jose, CA is seeking a Workplace Experience Ambassador to deliver exceptional customer service and foster a positive workplace. You will manage front desk operations, assist with room bookings, IT coordination, and event support to ensure a productive environment for employees and visitors.

The role emphasizes community building, safety compliance, and proactive continuous improvement to enhance the overall workplace experience.