Workplace Ambassador

Jones Lang LaSalle Incorporated; San Jose (CA); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching companycon)$

Job summary

Jones Lang LaSalle Incorporated in San Jose, CA is seeking a Workplace Experience Ambassador to deliver exceptional customer service and foster a positive workplace. You will manage front desk operations, assist with room bookings, IT coordination, and event support to ensure a productive environment for employees and visitors.

The role emphasizes community building, safety compliance, and proactive continuous improvement to enhance the overall workplace experience.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
• Excellent interpersonal and communication skills.
• Strong organizational skills, attention to detail, and ability to multitask in a fast paced environment.
• Tech savvy, with the ability to navigate workplace technology tools, equipment, and software.

Responsibilities

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration.
• Workplace Support: Assist employees with workplace related needs, such as room bookings, equipment requests, and IT support coordination.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces.
• Workplace Communication: Disseminate workplace related announcements, information, and updates to employees through various communication channels.
• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team building activities, wellness programs, and recognition initiatives.
• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Skills

Customer service

Communication skills

Organizational skills

Tech-savvy

Teamwork

Education

High school diploma

Related certification/coursework

Job description

Job Summary

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

Job Responsibilities

• Customer Service: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
• Front Desk Operations: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration. Answer phone calls, transfer calls, and take messages as needed.
• Workplace Support: Assist employees with workplace related needs, such as room bookings, equipment requests, and IT support coordination. Act as a resource for workplace policies, procedures, and resources.
• Event Coordination: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
• Workplace Amenities: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces. Ensure cleanliness, orderliness, and functionality of these spaces.
• Workplace Communication: Disseminate workplace related announcements, information, and updates to employees through various communication channels, including email, newsletters, and digital signage.
• Workplace Health and Safety: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
• Community Building: Foster a sense of community and engagement within the workplace by organizing social and team building activities, wellness programs, and recognition initiatives.
• Workplace Policies and Procedures: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
• Continuous Improvement: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.

Requirements

• High school diploma or equivalent
• Additional certification or coursework in customer service, business, or a related field is a plus
• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment
• Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service
• Strong organizational skills, attention to detail, and ability to multitask in a fast paced environment
• Tech savvy, with the ability to navigate workplace technology tools, equipment, and software

Preferred

• Professional and approachable demeanor, with the ability to represent the workplace effectively and positively
• Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs
• Knowledge of health, safety, and security protocols applicable to the workplace
• Basic knowledge of office equipment, operations, and administrative tasks
• Strong problem solving skills and the ability to address and resolve workplace related issues
• Passion for fostering a positive work environment and promoting employee engagement and morale

Employment Details

Location: On-site –San Jose, CA

Compensation: 59,400.00 – 64,000.00 USD per year

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Compliance and Eligibility

Background check is required for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Equal Opportunity & Diversity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].