Workforce Operations Lead, Expert Network & Onboarding

Intuit Inc.; San Diego (CA); On-site; USD 132,000 - 200,000; Full time

Benefits offered by this job

Cash bonus potential

Equity rewards

Job summary

Intuit Inc. seeks an Ops Excellence & Partnerships leader to design and scale the Expert Network COE workforce infrastructure.

You’ll set recruiting standards, build onboarding and rostering programs, and align HR, operations, and finance partners to ensure experts are credentialed, rostered, and ready to deliver. You will drive Wave 2 portfolio PM readiness, shape governance, and partner with incentive operations to define KPIs and standards.

Qualifications

• 5-7 years of experience in program management, HR operations, workforce operations, or related fields; experience with large-scale seasonal hiring, expert or advisor workforces, or service delivery operations preferred.
• Demonstrated experience designing operational frameworks with complex system dependencies and multi-team execution.
• Familiarity with rostering systems, recruiting frameworks, or workforce management tools a plus.

Responsibilities

• Design and govern COE's expert recruiting standards, criteria, and evaluation framework. HR and hiring managers execute within the framework; COE sets the bar.
• Own the onboarding program design and rostering framework for the expert workforce. Navigate significant system dependencies and Q4-cycle timing constraints to ensure experts are credentialed, rostered, and ready.
• Lead Wave 2 build of the portfolio PM functions. Year 1 is preparation - understanding current state, identifying gaps, and ensuring COE has a seat at governance discussions.
• Serve as COE's guardrail on workforce management and scheduling decisions; collaborate with operations to plan capacity and staffing strategies.
• Partner with Performance & Incentive Operations on upstream inputs that feed KPI definitions and incentive parameters.
• Identify friction in existing frameworks and drive simplification to improve expert experience and efficiency.
• Build governance frameworks and operating rhythms that work across HR, operations, Finance, Service Delivery, and Incentive functions.

Skills

Program management

HR operations

Workforce operations

Cross-functional partnership

Rostering

Governance design

Operations design

Tools

Rostering systems

Workforce management tools

Recruiting frameworks

Job description

Intuit Inc. seeks an Ops Excellence & Partnerships leader to design and scale the Expert Network COE workforce infrastructure.

You’ll set recruiting standards, build onboarding and rostering programs, and align HR, operations, and finance partners to ensure experts are credentialed, rostered, and ready to deliver. You will drive Wave 2 portfolio PM readiness, shape governance, and partner with incentive operations to define KPIs and standards.