Workforce Development & Operational Readiness Specialist - Elliot Access Center - Full Time (hybrid)

Elliot Health System; Manchester (NH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Elliot Health System in Manchester, NH is hiring a Workforce Development & Operational Readiness Specialist for the Elliot Access Center. The role focuses on staff training, knowledge management, and optimizing workflows across locations to align with strategic goals.

The Specialist supports change management, operational excellence, and continuous improvement, reporting to the Director of Access Operations and Service Coordination. Hybrid schedule with some onsite travel.

Qualifications

• Minimum education: High School or equivalent with relevant experience.
• Project Management Certification preferred; Epic Patient Access Operations Certification within 12 months.
• At least 2 years in healthcare operations, training and development, workflow improvement, and data-driven decision making.

Responsibilities

• Training and workforce development for staff.
• Manage knowledge sharing and standard work documentation.
• Lead workflow optimization and operational readiness initiatives.
• Coordinate projects and support leadership across departments.
• Analyze data, generate reports, and support decision making.
• Schedule and coordinate with locations; travel as needed.

Skills

Training

Knowledge Management

Data Analytics

Project Coordination

Change Management

Operations Improvement

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

Epic Patient Access

Job description

Workforce Development & Operational Readiness Specialist – Elliot Access Center

Full Time 830AM-5PM Monday-Friday | Hybrid schedule, typically 3 days onsite and 2 remote. But must be flexible based on company need. Primary location: 1070 Holt Ave Manchester NH but flexibility to travel to other Elliot locations as needed.

Position Summary:

The Workforce Development and Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination aligned with the Elliot Access Center's strategic and operational goals. This role collaborates with leadership, operational teams, IT, clinical stakeholders, and supports departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives.

The Specialist serves as a key resource for training, change management, knowledge sharing, operational excellence, and continuous improvement. This role fosters a culture of learning, accountability, service quality, and ongoing professional development.

The Specialist translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. This role reports directly to the Director of Access Operations and Service Coordination.

What You’ll Do

• Training and Workforce Development
• Knowledge Management and Standard Work
• Operational Excellence, Workflow Improvement and Change Readiness
• Project Coordination and Leadership Support
• Operational Support
• Data, Reporting and Analytics

*Full breakdown of task and job responsibilities available

What You’ll Need

Although a Bachelors Degree is preferred, we would take a min education of High School coupled with the right experience for this position!

Project Management Certification is preferred. Epic Patient Access Operations Certification required within 12 months of hire.

Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management, and knowledge of managing data driven decisions.

Work Schedule: M-F 8:30-5:00