Workforce Development & Operational Readiness Specialist - Elliot Access Center - Full Time (hybrid)

Elliot Health System; Manchester (NH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Elliot Health Syste is seeking a Workforce Development & Operational Readiness Specialist for the Elliot Access Center in Manchester, NH. This full-time role offers a hybrid schedule (3 days onsite, 2 remote) with flexibility based on business needs.

The position focuses on training, knowledge management, workflow optimization, and operational readiness, reporting to the Director of Access Operations and Service Coordination.

Qualifications

• Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management.
• Epic Patient Access Operations Certification required within 12 months of hire.

Responsibilities

• Oversee workforce development and training programs for the Elliot Access Center.
• Support knowledge management, standard work, and workflow optimization.
• Lead projects and coordinate with clinical, IT and operational teams to implement initiatives.
• Analyze data to drive decisions and monitor performance metrics.
• Provide change management and continuous improvement support across departments.

Skills

Training

Workforce development

Knowledge management

Project coordination

Data analytics

Education

High School Diploma

Bachelor’s degree preferred

Tools

Epic Patient Access

MS Office

Job description

Come work at the best place to give and receive care!Job Description:Workforce Development & Operational Readiness Specialist – Elliot Access CenterFull Time 830AM-5PM Monday-Friday | Hybrid schedule, typically 3 days onsite and 2 remote. But must be flexible based on company need. Primary location: 1070 Holt Ave Manchester NH but flexibility to travel to other Elliot locations as needed.Position Summary:The Workforce Development and Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination aligned with the Elliot Access Center's strategic and operational goals. This role collaborates with leadership, operational teams, IT, clinical stakeholders, and supports departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives.The Specialist serves as a key resource for training, change management, knowledge sharing, operational excellence, and continuous improvement. This role fosters a culture of learning, accountability, service quality, and ongoing professional development.The Specialist translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. This role reports directly to the Director of Access Operations and Service Coordination.What You’ll DoTraining and Workforce DevelopmentKnowledge Management and Standard WorkOperational Excellence, Workflow Improvement and Change ReadinessProject Coordination and Leadership SupportOperational SupportData, Reporting and Analytics*Full breakdown of task and job responsibilities availableWhat You’ll NeedAlthough a Bachelors Degree is preferred, we would take a min education of High School coupled with the right experience for this position!Project Management Certification is preferred. Epic Patient Access Operations Certification required within 12 months of hire.Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management, and knowledge of managing data driven decisions.Work Shift:M-F 8:30-5:00SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.