Operational Readiness & Workforce Dev Lead - Hybrid

Elliot Health Syste; Manchester (NH); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Elliot Health Syste is seeking a Workforce Development & Operational Readiness Specialist for the Elliot Access Center in Manchester, NH. This full-time role offers a hybrid schedule (3 days onsite, 2 remote) with flexibility based on business needs.

The position focuses on training, knowledge management, workflow optimization, and operational readiness, reporting to the Director of Access Operations and Service Coordination.

Qualifications

• Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management.
• Epic Patient Access Operations Certification required within 12 months of hire.

Responsibilities

• Oversee workforce development and training programs for the Elliot Access Center.
• Support knowledge management, standard work, and workflow optimization.
• Lead projects and coordinate with clinical, IT and operational teams to implement initiatives.
• Analyze data to drive decisions and monitor performance metrics.
• Provide change management and continuous improvement support across departments.

Skills

Training

Workforce development

Knowledge management

Project coordination

Data analytics

Education

High School Diploma

Bachelor’s degree preferred

Tools

Epic Patient Access

MS Office

Job description

Elliot Health Syste is seeking a Workforce Development & Operational Readiness Specialist for the Elliot Access Center in Manchester, NH. This full-time role offers a hybrid schedule (3 days onsite, 2 remote) with flexibility based on business needs.

The position focuses on training, knowledge management, workflow optimization, and operational readiness, reporting to the Director of Access Operations and Service Coordination.