Workforce Development & Operational Readiness Specialist - Elliot Access Center - Full Time (hybrid)

20 Elliot Hospital of the City of Manchester; Manchester (NH); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SolutionHealth’s Elliot Access Center in Manchester, NH seeks a Workforce Development & Operational Readiness Specialist. This full-time, hybrid role supports staff training, knowledge sharing, workflow optimization, and operational readiness across the center.

You’ll collaborate with leadership, IT, and clinical teams to standardize processes and improve performance. Required are 2+ years in healthcare operations, a background in training, and PM/Epic certs preferred; HS with relevant

Qualifications

• Bachelor’s degree preferred; high school with relevant experience acceptable.
• PM certification preferred and Epic Access certification within 12 months.
• Minimum 2 years in healthcare operations, training, workflow improvement, and project management.

Responsibilities

• Oversee training and workforce development initiatives.
• Lead knowledge management and standard work practices.
• Drive operational excellence, workflow improvement and readiness.
• Coordinate projects and support leadership.
• Provide operational support and data-driven analytics.
• Support change management and continuous improvement.

Skills

Training & Development

Workflow Improvement

Data-driven Decisions

Project Coordination

Change Management

Education

Bachelor's Degree preferred

High School diploma acceptable with experience

Project Management Certification preferred

Epic Patient Access Operations Certification within 12 months

Tools

Epic

Job description

Come work at the best place to give and receive care! Job Description: Workforce Development & Operational Readiness Specialist – Elliot Access Center Full Time 830AM-5PM Monday-Friday | Hybrid schedule, typically 3 days onsite and 2 remote. But must be flexible based on company need. Primary location: 1070 Holt Ave Manchester NH but flexibility to travel to other Elliot locations as needed.

Position Summary:

The Workforce Development and Operational Readiness Specialist oversees workforce development, knowledge management, workflow optimization, operational readiness, and project coordination aligned with the Elliot Access Center's strategic and operational goals. This role collaborates with leadership, operational teams, IT, clinical stakeholders, and supports departments to build staff skills, standardize processes, improve operational performance, and implement organizational initiatives. The Specialist serves as a key resource for training, change management, knowledge sharing, operational excellence, and continuous improvement. This role fosters a culture of learning, accountability, service quality, and ongoing professional development. The Specialist translates operational priorities, workflow needs, and organizational initiatives into sustainable solutions for training, knowledge management, process enhancement, and workforce growth. This role reports directly to the Director of Access Operations and Service Coordination.

What You’ll Do

• Training and Workforce Development
• Knowledge Management and Standard Work
• Operational Excellence, Workflow Improvement and Change Readiness
• Project Coordination and Leadership Support
• Operational Support
• Data, Reporting and Analytics
• *Full breakdown of task and job responsibilities available

What You’ll Need

Although a Bachelors Degree is preferred, we would take a min education of High School coupled with the right experience for this position! Project Management Certification is preferred. Epic Patient Access Operations Certification required within 12 months of hire. Minimum of 2 years of experience in healthcare operations, training and development, workflow improvement, project management, and knowledge of managing data driven decisions.

Work Shift: M-F 8:30-5:00

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law. SolutionHealth is an integrated health system uniquely focused on providing access to high-value primary and specialty care that meets the growing needs of the communities we serve. Together, Southern New Hampshire Health and Elliot Health System, the founding members of SolutionHealth, are committed to innovative models of care and collaboration that improve the health and well-being of more than half of million residents of our region. We start with committing to do the right thing, for each patient, always.