Workforce Analytics & Scheduling Pro

MGM Resorts International; Springfield (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Hotel discounts

Free employee meals

Free parking

Career development opportunities

Job summary

MGM Springfield is seeking a Workplace Management Specialist to optimize staffing in a fast-paced resort environment. You will act as the SME for Workforce Management systems, build schedules aligned to real-time needs, and partner with leaders to improve efficiency while complying with labor agreements and regulations.

The ideal candidate has a high school diploma and 2+ years of relevant experience, proficiency with Outlook/Excel/PowerPoint, and familiarity with Virtual Roster, Kronos, and

Qualifications

• High School Diploma, GED or equivalent.
• 2+ Years of Prior Relevant Experience.
• Full-time schedule including weekends and holidays.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Experience with Virtual Roster, Kronos (UKG Dimensions) and Workday preferred.

Responsibilities

• Serve as SME on Workforce Management systems and processes.
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models.
• Apply best practices to optimize staffing within labor agreements, legal requirements, and equity/ethics principles.
• Balance optimal scheduling with service levels and regulatory compliance.
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment.
• Track, analyze, and report KPIs such as Service Level, Occupancy, Abandon Rates, ASA, and AHT.

Skills

Scheduling

KPI analysis

Cross-functional collaboration

Staffing optimization

Education

High School Diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Virtual Roster

Kronos (UKG Dimensions)

Workday

Job description

MGM Springfield is seeking a Workplace Management Specialist to optimize staffing in a fast-paced resort environment. You will act as the SME for Workforce Management systems, build schedules aligned to real-time needs, and partner with leaders to improve efficiency while complying with labor agreements and regulations.

The ideal candidate has a high school diploma and 2+ years of relevant experience, proficiency with Outlook/Excel/PowerPoint, and familiarity with Virtual Roster, Kronos, and