Strategic Workforce Manager - Las Vegas & Guest Experience

MGM Resorts; United States; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Wellness programs

Employee dining discounts

Free parking

Health & Income Protection

Professional development

Volunteer opportunities

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Workforce Management Manager to oversee the daily operations of the Workforce Management department. You will monitor staffing levels, business volume, and guest satisfaction across the property, and drive improvements using your IT, process, and analytics background.

You will lead hiring, training, coaching, and scheduling programs, collaborate with finance to identify cost-saving opportunities, and audit Kronos and related systems.

Qualifications

• Bachelor's Degree or equivalent experience.
• Two (2) years of relevant experience, Workforce Management preferred.
• Property Financial Planning experience
• Familiarity with Labor metrics, planning and regulations
• Exceptional collaboration, customer service and interpersonal skills to communicate effectively with all stakeholders

Responsibilities

• Oversee daily operations of Workforce Management, ensuring optimal staffing, business efficiency, and guest satisfaction across the property
• Implement departmental policies and contribute to strategic planning aligned with divisional goals
• Lead hiring, training, coaching, and team development to promote a collaborative and performance-driven environment
• Manage scheduling processes, vacation quotas, and FTE targets across all departments
• Analyze staffing data and collaborate with finance to recommend cost-saving opportunities
• Audit Virtual Roster/Kronos and generate reports to support decision-making and operational improvements
• Adjust staffing for special events, high-volume days, and tournaments, ensuring union compliance
• Guide department leaders on scheduling, labor management, and leave-related issues
• Serve as acting Director in their absence and support related duties as needed

Skills

Workforce Management

Labor metrics

Stakeholder communication

Education

Bachelor's degree or equivalent experience

Job description

MGM Resorts International in Las Vegas, NV is seeking a Workforce Management Manager to oversee the daily operations of the Workforce Management department. You will monitor staffing levels, business volume, and guest satisfaction across the property, and drive improvements using your IT, process, and analytics background.

You will lead hiring, training, coaching, and scheduling programs, collaborate with finance to identify cost-saving opportunities, and audit Kronos and related systems.