Senior Workforce Manager: Scheduling, Analytics & Labor

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food/retail discounts for staff

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts International is seeking a Workforce Management Manager for Park MGM in Las Vegas. The role oversees daily operations of Workforce Management, staffing optimization, and labor analytics to drive guest satisfaction and operational efficiency.

The ideal candidate will have a Bachelor's degree (or equivalent), 2+ years in Workforce Management, and experience in property financial planning and labor metrics.

Qualifications

• Bachelor's Degree or equivalent experience
• Two (2) years of relevant experience, Workforce Management preferred
• Property Financial Planning experience, Familiarity with Labor metrics, planning and regulations

Responsibilities

• Oversee daily operations of Workforce Management, ensuring optimal staffing, business efficiency, and guest satisfaction across the property
• Implement departmental policies and contribute to strategic planning aligned with divisional goals
• Lead hiring, training, coaching, and team development to promote a collaborative and performance-driven environment
• Manage scheduling processes, vacation quotas, and FTE targets across all departments
• Analyze staffing data and collaborate with finance to recommend cost-saving opportunities
• Audit Virtual Roster/Kronos and generate reports to support decision-making and operational improvements
• Adjust staffing for special events, high-volume days, and tournaments, ensuring union compliance
• Guide department leaders on scheduling, labor management, and leave-related issues
• Serve as acting Director in their absence and support related duties as needed

Education

Bachelor's Degree or equivalent experience

Job description

MGM Resorts International is seeking a Workforce Management Manager for Park MGM in Las Vegas. The role oversees daily operations of Workforce Management, staffing optimization, and labor analytics to drive guest satisfaction and operational efficiency.

The ideal candidate will have a Bachelor's degree (or equivalent), 2+ years in Workforce Management, and experience in property financial planning and labor metrics.