Workforce Management Manager - Park MGM

MGM Resorts International; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, F&B, and

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional and personal development;

Job summary

MGM Resorts International in Las Vegas, NV seeks a Workforce Management Manager to oversee daily WFM operations, staffing efficiency, and guest satisfaction across the property. The role requires IT acumen, process improvement, and statistical analysis.

You'll lead hiring, training, and scheduling, manage FTE targets, and collaborate with finance on cost-saving opportunities. Experience with Kronos and labor metrics is preferred. This is a full-time, on-site leadership role at a major resort.

Qualifications

• Bachelor's Degree or equivalent experience.
• Two years of relevant Workforce Management experience preferred.
• Property Financial Planning experience.
• Familiarity with Labor metrics, planning and regulations.
• Strong collaboration, customer service and interpersonal skills.

Responsibilities

• Oversee daily operations of Workforce Management across the property.
• Implement departmental policies and contribute to strategic planning.
• Lead hiring, training, coaching, and team development.
• Manage scheduling processes, vacation quotas, and FTE targets.
• Analyze staffing data and recommend cost-saving opportunities.
• Audit Virtual Roster/Kronos and generate decision-support reports.
• Adjust staffing for events, high-volume days, and tournaments with union compliance.
• Guide department leaders on scheduling and leave-related issues.
• Serve as acting Director in their absence.

Skills

Workforce Management

Kronos

Education

Bachelor's Degree

Tools

Virtual Roster

Job description

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

The Workforce Management Manager will oversee the daily operations of the Workforce Management department. This includes monitoring and assessing staffing levels, business volume efficiency, and customer satisfaction across all areas of the property. The role demands a solid background in information technology, process improvement, and statistical analysis.

The Day-to-day

• Oversee daily operations of Workforce Management, ensuring optimal staffing, business efficiency, and guest satisfaction across the property
• Implement departmental policies and contribute to strategic planning aligned with divisional goals
• Lead hiring, training, coaching, and team development to promote a collaborative and performance-driven environment
• Manage scheduling processes, vacation quotas, and FTE targets across all departments
• Analyze staffing data and collaborate with finance to recommend cost‑saving opportunities
• Audit Virtual Roster/Kronos and generate reports to support decision‑making and operational improvements
• Adjust staffing for special events, high‑volume days, and tournaments, ensuring union compliance
• Guide department leaders on scheduling, labor management, and leave‑related issues
• Serve as acting Director in their absence and support related duties as needed

The Ideal Candidate

• Bachelor's Degree or equivalent experience
• Two (2) years of relevant experience, Workforce Management preferred
• Property Financial Planning experience
• Familiarity with Labor metrics, planning and regulations
• Exceptional collaboration, customer service and interpersonal skills to communicate effectively with all stakeholders

The Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View Job Description

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19347