Workforce Management Specialist - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Wellness programs

Hotel discounts

Free employee meals

Free parking

Career development opportunities

Job summary

MGM Springfield is seeking a Workplace Management Specialist to optimize staffing in a fast-paced resort environment. You will act as the SME for Workforce Management systems, build schedules aligned to real-time needs, and partner with leaders to improve efficiency while complying with labor agreements and regulations.

The ideal candidate has a high school diploma and 2+ years of relevant experience, proficiency with Outlook/Excel/PowerPoint, and familiarity with Virtual Roster, Kronos, and

Qualifications

• High School Diploma, GED or equivalent.
• 2+ Years of Prior Relevant Experience.
• Full-time schedule including weekends and holidays.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Experience with Virtual Roster, Kronos (UKG Dimensions) and Workday preferred.

Responsibilities

• Serve as SME on Workforce Management systems and processes.
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models.
• Apply best practices to optimize staffing within labor agreements, legal requirements, and equity/ethics principles.
• Balance optimal scheduling with service levels and regulatory compliance.
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment.
• Track, analyze, and report KPIs such as Service Level, Occupancy, Abandon Rates, ASA, and AHT.

Skills

Scheduling

KPI analysis

Cross-functional collaboration

Staffing optimization

Education

High School Diploma or equivalent

Tools

Outlook

MS Word

Excel

PowerPoint

Virtual Roster

Kronos (UKG Dimensions)

Workday

Job description

Workforce Management Specialist - MGM Springfield### Workforce Management Specialist - MGM SpringfieldApply: Property - MGM Springfield: Full time: Posted Today: 281271Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As a **Workforce Management Specialist**, you’ll leverage your experience with advanced scheduling software, KPI analysis, and cross‐functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast‐paced, dynamic resort environment here at MGM Springfield.**THE STARTING RATE:** $21.00 per hour **THE DAY-TO-DAY:** * Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime* Develop and maintain department schedules aligned to real‐time business needs, exceptions, and service expectations* Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models* Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics* Balance optimal scheduling with service levels and regulatory compliance* Support daily scheduling operations, including leave requests and call‐outs, in a collaborative team environment* Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis**THE IDEAL CANDIDATE:** * High School Diploma, GED or equivalent* 2+ Years of Prior Relevant Experience* Able and willing to work Full-Time schedule consisting of **7:00 AM - 3:45 PM** including weekends and holidays* Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine* Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred**THE PERKS & BENEFITS:** * Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Savor delicious meals for free in our employee dining room.* Park with ease—whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we’ve got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities. Parent Job Description Link: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138**Pay Rate**The rate for this role is:$21.00This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!