Workforce Optimization Manager

MGM Resorts International; Pensacola (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, F&B, and

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional and personal development;

Job summary

MGM Resorts International in Las Vegas, NV seeks a Workforce Management Manager to oversee daily WFM operations, staffing efficiency, and guest satisfaction across the property. The role requires IT acumen, process improvement, and statistical analysis.

You'll lead hiring, training, and scheduling, manage FTE targets, and collaborate with finance on cost-saving opportunities. Experience with Kronos and labor metrics is preferred. This is a full-time, on-site leadership role at a major resort.

Qualifications

• Bachelor's Degree or equivalent experience.
• Two years of relevant Workforce Management experience preferred.
• Property Financial Planning experience.
• Familiarity with Labor metrics, planning and regulations.
• Strong collaboration, customer service and interpersonal skills.

Responsibilities

• Oversee daily operations of Workforce Management across the property.
• Implement departmental policies and contribute to strategic planning.
• Lead hiring, training, coaching, and team development.
• Manage scheduling processes, vacation quotas, and FTE targets.
• Analyze staffing data and recommend cost-saving opportunities.
• Audit Virtual Roster/Kronos and generate decision-support reports.
• Adjust staffing for events, high-volume days, and tournaments with union compliance.
• Guide department leaders on scheduling and leave-related issues.
• Serve as acting Director in their absence.

Skills

Workforce Management

Kronos

Education

Bachelor's Degree

Tools

Virtual Roster

Job description

MGM Resorts International in Las Vegas, NV seeks a Workforce Management Manager to oversee daily WFM operations, staffing efficiency, and guest satisfaction across the property. The role requires IT acumen, process improvement, and statistical analysis.

You'll lead hiring, training, and scheduling, manage FTE targets, and collaborate with finance on cost-saving opportunities. Experience with Kronos and labor metrics is preferred. This is a full-time, on-site leadership role at a major resort.