Workflow Modernization & Process Improvement Analyst

Black Canyon Consulting; Bethesda (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Black Canyon Consulting is seeking a Mid-Level Solutions Analyst to assess business processes, modernize workflows, and drive operational improvement initiatives. You will document current-state workflows, partner with stakeholders and technical teams, and support pilot testing of proposed solutions.

You should have 5+ years of experience in process analysis, map workflows, and identify bottlenecks and opportunities for automation, while ensuring compliance with policies and controls.

Qualifications

• 5+ years of relevant professional experience.
• Experience conducting business process analysis or process improvement activities.
• Experience documenting current-state (“as-is”) workflows.
• Experience contributing to future-state (“to-be”) workflow design.
• Experience participating in stakeholder interviews, discovery sessions, or workshops.
• Experience creating process maps and documenting process handoffs.
• Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies.
• Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation.
• Ability to identify opportunities for automation or digital process improvement.
• Experience supporting pilot testing or implementation activities.

Responsibilities

• Conduct structured reviews of current business processes and workflows.
• Participate in stakeholder discovery sessions and process review meetings.
• Develop and maintain current-state (“as-is”) process documentation.
• Map activities, decision points, dependencies, and key handoffs.
• Identify delays, bottlenecks, redundant steps, and administrative burden.
• Contribute to development of future-state (“to-be”) workflows.
• Identify opportunities to simplify activities and improve process consistency.
• Help clarify roles, responsibilities, and process ownership.
• Evaluate opportunities for digital tools, automation, or integrated approval mechanisms.
• Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials.
• Support pilot testing of redesigned processes.
• Gather and analyze process performance data.
• Measure indicators such as cycle times, error rates, or other operational metrics.
• Coordinate workflow refinements based on testing results and stakeholder feedback.
• Support implementation and adoption of approved process improvements.
• Ensure work complies with applicable policies, internal controls, and federal requirements.

Skills

Business process analysis

Process mapping

Stakeholder interviews

Documentation

Workflow design

Automation opportunities

Regulatory awareness

Cross-functional collaboration

Analytical thinking

Independent work

Job description

Black Canyon Consulting is seeking a Mid-Level Solutions Analyst to assess business processes, modernize workflows, and drive operational improvement initiatives. You will document current-state workflows, partner with stakeholders and technical teams, and support pilot testing of proposed solutions.

You should have 5+ years of experience in process analysis, map workflows, and identify bottlenecks and opportunities for automation, while ensuring compliance with policies and controls.