Junior Process Solutions Analyst

Black Canyon Consulting; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Black Canyon Consulting (BCC) is seeking a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. The role involves documenting current-state processes, identifying improvements, and helping develop clear future-state workflows with input from experienced analysts and stakeholders.

You will assist with gathering operational information, creating process maps and SOPs, and supporting pilot testing and stakeholder feedback to

Qualifications

• 3+ years of relevant professional experience.
• Experience supporting business analysis, process improvement, workflow documentation, or related activities.
• Experience gathering and documenting business or operational requirements.
• Ability to document current-state (“as-is”) processes and workflows.
• Ability to identify process steps, handoffs, bottlenecks, and dependencies.
• Experience creating or supporting development of process maps, workflow diagrams, or similar documentation.
• Strong written and verbal communication skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to organize information and produce clear documentation.
• Ability to work collaboratively with analysts, technical teams, and organizational stakeholders.
• Ability to follow established policies, procedures, internal controls, and documentation standards.

Responsibilities

• Assist with reviews of existing business processes and workflows.
• Gather operational information from stakeholders and available documentation.
• Support stakeholder discovery workshops and process review sessions.
• Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks.
• Assist with development of future-state (“to-be”) workflow components.
• Document requirements for process improvements.
• Identify opportunities for process simplification or clarificationPrepare draft process diagrams, workflow charts, and templates.
• Support creation and maintenance of SOPs and job aids.
• Assist with pilot testing activities.
• Collect and organize user feedback and testing observations.
• Track requested updates and process refinements.
• Support preparation of revised documentation following testing or stakeholder review.
• Collaborate with senior analysts and technical team members.
• Ensure work follows applicable policies, internal controls, and federal requirements.

Skills

3+ years experience

Business analysis

Requirements gathering

Document current-state processes

Process mapping

Strong communication

Analytical skills

Documentation skills

Collaboration

Policy compliance

Job description

Black Canyon Consulting (BCC) is seeking a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. The role involves documenting current-state processes, identifying improvements, and helping develop clear future-state workflows with input from experienced analysts and stakeholders.

You will assist with gathering operational information, creating process maps and SOPs, and supporting pilot testing and stakeholder feedback to