Process Optimization Specialist (Mid-Level)

Black Canyon Consulting; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with employer contribution

Paid holidays

Vacation

Tuition reimbursement

Job summary

Black Canyon Consulting (BCC) is seeking a Mid-Level Reengineering Specialist to support business process reengineering, workflow modernization, and operational improvement initiatives. The role collaborates with stakeholders and technical teams to assess processes, identify inefficiencies, and design scalable solutions.

The position involves structured reviews, stakeholder discovery support, and design contributions for future-state processes, with an emphasis on automation opportunities and

Qualifications

• 5+ years of relevant professional experience.
• Experience supporting business process reengineering or process improvement initiatives.
• Experience conducting current-state (“as-is”) workflow assessments.
• Experience contributing to future-state (“to-be”) workflow design.
• Experience participating in or facilitating stakeholder discovery sessions.
• Experience identifying process bottlenecks, inefficiencies, and root causes.
• Experience developing process maps and workflow documentation.
• Experience identifying opportunities for automation or digital process improvements.
• Experience developing SOPs, workflow charts, roles and responsibility matrices, templates, or job aids.
• Experience participating in pilot testing or implementation activities.
• Ability to collect and analyze operational performance data.
• Strong analytical, documentation, facilitation, and communication skills.
• Ability to work independently while collaborating with cross-functional teams.
• Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements.

Responsibilities

• Conduct structured reviews of existing (“as-is”) workflows.
• Support and facilitate stakeholder discovery sessions.
• Document end-to-end process activities and handoffs.
• Identify bottlenecks, delays, redundant steps, and operational inefficiencies.
• Analyze and document root causes across multiple functions or offices.
• Contribute to the development of future-state (“to-be”) workflows.
• Streamline process steps and reduce administrative burden.
• Improve clarity of roles, responsibilities, and process ownership.
• Identify opportunities for automation, digital forms, and integrated tools.
• Develop SOPs, workflow charts, roles and responsibility matrices, templates, and job aids.
• Participate in pilot testing of redesigned workflows.
• Gather operational performance indicators and user feedback.
• Analyze metrics such as cycle time, error frequency, or other process measures.
• Support refinement of workflows based on testing results.
• Assist with implementation and adoption of approved process improvements.
• Ensure deliverables align with applicable policies, internal controls, and federal requirements.

Skills

Process reengineering

Stakeholder management

Current-state analysis

Future-state design

Process mapping

Automation opportunities

SOP development

Data analysis

Cross-functional collaboration

Regulatory compliance

Job description

Black Canyon Consulting (BCC) is seeking a Mid-Level Reengineering Specialist to support business process reengineering, workflow modernization, and operational improvement initiatives. The role collaborates with stakeholders and technical teams to assess processes, identify inefficiencies, and design scalable solutions.

The position involves structured reviews, stakeholder discovery support, and design contributions for future-state processes, with an emphasis on automation opportunities and