Solutions Analyst: Workflow & Process Optimization

Black Canyon Consulting; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Job summary

Black Canyon Consulting is seeking a Mid-Level Solutions Analyst to assess business processes, document current workflows, and design modernized processes that boost efficiency across cross-functional teams. You will document as-is workflows, identify bottlenecks, and help implement future-state designs with automation wherever applicable.

You will participate in stakeholder discovery, develop process documentation and training materials, and support pilot testing of redesigned workflows to

Qualifications

• 5+ years of relevant professional experience.
• Experience conducting business process analysis or process improvement activities.
• Experience documenting current-state ("as-is") workflows.
• Experience contributing to future-state ("to-be") workflow design.
• Experience participating in stakeholder interviews, discovery sessions, or workshops.
• Experience creating process maps and documenting process handoffs.
• Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies.
• Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation.
• Ability to identify opportunities for automation or digital process improvement.
• Experience supporting pilot testing or implementation activities.
• Strong analytical, documentation, communication, and organizational skills.
• Ability to work independently while collaborating with cross-functional teams.
• Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements.

Responsibilities

• Conduct structured reviews of current business processes and workflows.
• Participate in stakeholder discovery sessions and process review meetings.
• Develop and maintain current-state ("as-is") process documentation.
• Map activities, decision points, dependencies, and key handoffs.
• Identify delays, bottlenecks, redundant steps, and administrative burden.
• Contribute to development of future-state ("to-be") workflows.
• Identify opportunities to simplify activities and improve process consistency.
• Help clarify roles, responsibilities, and process ownership.
• Evaluate opportunities for digital tools, automation, or integrated approval mechanisms.
• Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials.
• Support pilot testing of redesigned processes.
• Gather and analyze process performance data.
• Measure indicators such as cycle times, error rates, or other operational metrics.
• Coordinate workflow refinements based on testing results and stakeholder feedback.
• Support implementation and adoption of approved process improvements.
• Ensure work complies with applicable policies, internal controls, and federal requirements.

Skills

Business process analysis

Stakeholder interviews

Process mapping

Documentation

SOPs

Workflow design

Automation opportunities

Pilot testing

Analytical skills

Cross-functional collaboration

Regulatory compliance

Job description

Black Canyon Consulting is seeking a Mid-Level Solutions Analyst to assess business processes, document current workflows, and design modernized processes that boost efficiency across cross-functional teams. You will document as-is workflows, identify bottlenecks, and help implement future-state designs with automation wherever applicable.

You will participate in stakeholder discovery, develop process documentation and training materials, and support pilot testing of redesigned workflows to