Junior Solutions Analyst - Process Improvement

Black Canyon Consulting; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401k with employer contribution

Paid holidays & vacation

Job summary

Black Canyon Consulting is seeking a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. You will document current-state processes and help develop future-state workflows with experienced teams.

You will gather operational information, assist with stakeholder workshops, and ensure documentation aligns with policies and controls. This entry-level role emphasizes collaboration and formal documentation practices.

Qualifications

• 3+ years of relevant professional experience.
• Experience supporting business analysis, process improvement, workflow documentation, or related activities.
• Experience gathering and documenting business or operational requirements.
• Ability to document current-state (as-is) processes and workflows.
• Ability to identify process steps, handoffs, bottlenecks, and dependencies.
• Experience creating or supporting development of process maps, workflow diagrams, or similar documentation.
• Strong written and verbal communication skills.
• Strong analytical, organizational, and problem-solving skills.
• Ability to organize information and produce clear documentation.
• Ability to work collaboratively with analysts, technical teams, and organizational stakeholders.
• Ability to follow established policies, procedures, internal controls, and documentation standards.

Responsibilities

• Assist with reviews of existing business processes and workflows.
• Gather operational information from stakeholders and available documentation.
• Support stakeholder discovery workshops and process review sessions.
• Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks.
• Assist with development of future-state (“to-be”) workflow components.
• Document requirements for process improvements.
• Identify opportunities for process simplification or clarificationPrepare draft process diagrams, workflow charts, and templates.
• Support creation and maintenance of SOPs and job aids.
• Assist with pilot testing activities.
• Collect and organize user feedback and testing observations.
• Track requested updates and process refinements.
• Support preparation of revised documentation following testing or stakeholder review.
• Collaborate with senior analysts and technical team members.
• Ensure work follows applicable policies, internal controls, and federal requirements.

Skills

Process analysis

Documentation

Communication

Stakeholder collaboration

Requirement gathering

As-is / to-be mapping

Problem solving

Workflow diagrams

Attention to policies

Job description

Black Canyon Consulting is seeking a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. You will document current-state processes and help develop future-state workflows with experienced teams.

You will gather operational information, assist with stakeholder workshops, and ensure documentation aligns with policies and controls. This entry-level role emphasizes collaboration and formal documentation practices.