Senior Solutions Analyst: Process Optimization & Automation

Black Canyon Consulting; Bethesda (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Black Canyon Consulting (BCC) is seeking a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design across complex organizational environments. You will work with leadership, stakeholders, and technical teams to identify inefficiencies and redesign processes to improve efficiency, accountability, and compliance.

The role focuses on as-is and future-state workflows, process documentation, and guiding adoption of automation and digital tools.

Qualifications

• 8+ years of relevant professional experience.
• Experience leading business process analysis, process improvement, or workflow reengineering efforts.
• Experience conducting current-state (“as-is”) process assessments.
• Experience facilitating stakeholder interviews, discovery sessions, or workshops.
• Experience developing end-to-end process maps and identifying handoffs, dependencies, and bottlenecks.

Responsibilities

• Lead comprehensive assessments of existing business processes and workflows.
• Facilitate discovery workshops, stakeholder interviews, and process review sessions.
• Develop detailed current-state (“as-is”) process maps.
• Identify root causes of inefficiencies, delays, handoff failures, redundant activities, and administrative burden.
• Simplify process activities and streamline approvals and decision points.
• Clarify roles, responsibilities, ownership, and accountability within redesigned processes.
• Identify opportunities to reduce manual workload through automation and integrated tools.
• Produce SOPs, workflow charts, roles and responsibility matrices, templates, job aids, and training materials.
• Lead pilot implementation and testing activities.
• Define and evaluate key indicators used to measure process performance.

Skills

Process analysis leadership

As‑is assessments

Workflow reengineering

Stakeholder facilitation

Process mapping

Root-cause analysis

Automation opportunities

SOPs & training

Pilot testing

Documentation & communication

Job description

Black Canyon Consulting (BCC) is seeking a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design across complex organizational environments. You will work with leadership, stakeholders, and technical teams to identify inefficiencies and redesign processes to improve efficiency, accountability, and compliance.

The role focuses on as-is and future-state workflows, process documentation, and guiding adoption of automation and digital tools.