Mid-Level Solutions Analyst

Black Canyon Consulting; Bethesda (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Black Canyon Consulting is seeking a Mid-Level Solutions Analyst to assess business processes, modernize workflows, and drive operational improvement initiatives. You will document current-state workflows, partner with stakeholders and technical teams, and support pilot testing of proposed solutions.

You should have 5+ years of experience in process analysis, map workflows, and identify bottlenecks and opportunities for automation, while ensuring compliance with policies and controls.

Qualifications

• 5+ years of relevant professional experience.
• Experience conducting business process analysis or process improvement activities.
• Experience documenting current-state (“as-is”) workflows.
• Experience contributing to future-state (“to-be”) workflow design.
• Experience participating in stakeholder interviews, discovery sessions, or workshops.
• Experience creating process maps and documenting process handoffs.
• Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies.
• Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation.
• Ability to identify opportunities for automation or digital process improvement.
• Experience supporting pilot testing or implementation activities.

Responsibilities

• Conduct structured reviews of current business processes and workflows.
• Participate in stakeholder discovery sessions and process review meetings.
• Develop and maintain current-state (“as-is”) process documentation.
• Map activities, decision points, dependencies, and key handoffs.
• Identify delays, bottlenecks, redundant steps, and administrative burden.
• Contribute to development of future-state (“to-be”) workflows.
• Identify opportunities to simplify activities and improve process consistency.
• Help clarify roles, responsibilities, and process ownership.
• Evaluate opportunities for digital tools, automation, or integrated approval mechanisms.
• Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials.
• Support pilot testing of redesigned processes.
• Gather and analyze process performance data.
• Measure indicators such as cycle times, error rates, or other operational metrics.
• Coordinate workflow refinements based on testing results and stakeholder feedback.
• Support implementation and adoption of approved process improvements.
• Ensure work complies with applicable policies, internal controls, and federal requirements.

Skills

Business process analysis

Process mapping

Stakeholder interviews

Documentation

Workflow design

Automation opportunities

Regulatory awareness

Cross-functional collaboration

Analytical thinking

Independent work

Job description

Black Canyon Consulting (BCC) is searching for a Mid-Level Solutions Analyst to support business process assessment, workflow modernization, and operational improvement initiatives. The Mid-Level Solutions Analyst will work with stakeholders and technical teams to document existing processes, identify opportunities for improvement, and develop modernized workflows that improve efficiency, consistency, and clarity.

Job Description

The Mid-Level Solutions Analyst will independently perform structured reviews of business processes, document current-state workflows, identify bottlenecks and redundant activities, and contribute to the development of improved future-state processes.

This position will participate in stakeholder discovery activities, evaluate opportunities for digital tools and automation, develop process documentation and training materials, and support pilot testing and refinement of proposed solutions.

Required Skills

• 5+ years of relevant professional experience
• Experience conducting business process analysis or process improvement activities
• Experience documenting current-state (“as-is”) workflows
• Experience contributing to future-state (“to-be”) workflow design
• Experience participating in stakeholder interviews, discovery sessions, or workshops
• Experience creating process maps and documenting process handoffs
• Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies
• Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation
• Ability to identify opportunities for automation or digital process improvement
• Experience supporting pilot testing or implementation activities
• Strong analytical, documentation, communication, and organizational skills
• Ability to work independently while collaborating with cross-functional teams
• Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements

Desired Skills

• Experience supporting federal government or regulated environments
• Experience with business process improvement or workflow modernization initiatives
• Experience developing user-facing training materials or job aids
• Experience evaluating operational performance metrics
• Experience supporting workflow automation or digital transformation initiatives
• Experience gathering and analyzing stakeholder feedback
• Experience supporting change management or solution adoption activities

Job Responsibilities

• Conduct structured reviews of current business processes and workflows
• Participate in stakeholder discovery sessions and process review meetings
• Develop and maintain current-state (“as-is”) process documentation
• Map activities, decision points, dependencies, and key handoffs
• Identify delays, bottlenecks, redundant steps, and administrative burden
• Contribute to development of future-state (“to-be”) workflows
• Identify opportunities to simplify activities and improve process consistency
• Help clarify roles, responsibilities, and process ownership
• Evaluate opportunities for digital tools, automation, or integrated approval mechanisms
• Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials
• Support pilot testing of redesigned processes
• Gather and analyze process performance data
• Measure indicators such as cycle times, error rates, or other operational metrics
• Coordinate workflow refinements based on testing results and stakeholder feedback
• Support implementation and adoption of approved process improvements
• Ensure work complies with applicable policies, internal controls, and federal requirements

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Black Canyon Consulting’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.