Senior Solutions Analyst: Process Improvement & Automation

Black Canyon Consulting; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

Black Canyon Consulting is seeking a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design across complex environments. You will work with leadership, stakeholders, and technical teams to identify inefficiencies, redesign processes, and develop practical solutions that improve efficiency, consistency, accountability, and compliance.

The role focuses on facilitating discovery sessions, developing as-is and future-state process maps, and guiding

Qualifications

• 8+ years of relevant professional experience.
• Experience leading business process analysis, process improvement, or workflow reengineering efforts.
• Experience conducting current-state (“as-is”) process assessments.
• Experience facilitating stakeholder interviews, discovery sessions, or workshops.

Responsibilities

• Lead comprehensive assessments of existing business processes and workflows.
• Facilitate discovery workshops, stakeholder interviews, and process review sessions.
• Develop detailed current-state (“as-is”) process maps.
• Identify root causes of inefficiencies, delays, handoff failures, redundant activities, and administrative burden.
• Simplify process activities and streamline approvals and decision points.
• Clarify roles, responsibilities, ownership, and accountability within redesigned processes.
• Identify opportunities to reduce manual workload through automation, digital forms, and integrated tools.
• Develop actionable recommendations for stakeholder and Government review.
• Produce SOPs, workflow charts, roles and responsibility matrices, templates, job aids, and training materials.
• Lead pilot implementation and testing activities.
• Define and evaluate key indicators used to measure process performance.
• Refine workflows and recommendations based on pilot results and stakeholder feedback.
• Coordinate with organizational leadership and stakeholders to support adoption and scaling.
• Ensure redesigned processes comply with applicable policies, internal controls, and federal requirements.
• Provide guidance and quality oversight across solution-related work products.
• Promote consistency in process analysis, documentation, and solution design activities

Skills

Process analysis

Workflow reengineering

Stakeholder interviews

Root cause analysis

Process mapping

Automation opportunities

Job description

Black Canyon Consulting is seeking a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design across complex environments. You will work with leadership, stakeholders, and technical teams to identify inefficiencies, redesign processes, and develop practical solutions that improve efficiency, consistency, accountability, and compliance.

The role focuses on facilitating discovery sessions, developing as-is and future-state process maps, and guiding