Lead Office Services & Operations

RRD Company; Dallas, Northern (TX, KY); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Life insurance

Parental leave

Job summary

RRD Company in Dallas is seeking a Lead Office Services Associate to manage and optimize back-office support across multiple service lines, including reprographics and mail services. You will lead a team, coordinate workflows, and ensure accurate timekeeping and client satisfaction.

The role requires at least 3 years of relevant experience, strong organizational and communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum of 3 years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience leading employees in areas of process and policy adherence, and time and absence tracking.
• Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.

Responsibilities

• Lead employee(s) and direct workflow for service lines in reprographics, mail services, intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, or other back-office services.
• Conduct time and absence for direct reports and ensure system accuracy and policy compliance.
• Communicate with direct reports, manager and client on job or deadline issues and escalate problems as needed.
• Interpret client requests, coordinate workflow, prioritize jobs and delegate duties.
• Ensure team provides outstanding service and builds client relationships.
• Produce reports on schedule and oversee quality assurance.

Skills

Team leadership

Timekeeping

Microsoft Office

Communication

Attention to detail

Problem solving

Ability to lift 50 lbs

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD Company in Dallas is seeking a Lead Office Services Associate to manage and optimize back-office support across multiple service lines, including reprographics and mail services. You will lead a team, coordinate workflows, and ensure accurate timekeeping and client satisfaction.

The role requires at least 3 years of relevant experience, strong organizational and communication skills, and proficiency with Microsoft Office.