Office Services Specialist - Reprographics & Mail

RR Donnelley; Tysons (VA); On-site; USD 26,174 - 30,307; Full time

Job summary

RRD is seeking an Office Service Associate to support back-office services including reprographics and mail, ensuring timely delivery and client satisfaction. The role involves coordinating with supervisors, meeting deadlines, and handling equipment and materials in a fast-paced environment.

The position requires a high school diploma or equivalent and at least 1 year of office services experience in a large corporate setting, with strong customer service and communication skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.
• Proven customer service skills to create, maintain and enhance relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines or issues.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Perform Quality Assurance on own and others’ work.
• Load machines with paper, toner, and supplies.
• Answer phones, emails, and place service calls.
• Interact with clients in person, over the phone or electronically.
• Adhere to policies and use equipment cost-efficiently.

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics systems

Office software

Job description

RRD is seeking an Office Service Associate to support back-office services including reprographics and mail, ensuring timely delivery and client satisfaction. The role involves coordinating with supervisors, meeting deadlines, and handling equipment and materials in a fast-paced environment.

The position requires a high school diploma or equivalent and at least 1 year of office services experience in a large corporate setting, with strong customer service and communication skills.