Workers’ Comp Provider Relations Specialist

Altivera Medical; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Altivera Medical in Chicago seeks a dedicated professional to strengthen provider engagement and education, guiding clinics through Workers’ Compensation processes and NexWave utilization. You will build trusted relationships, identify barriers to patient access, and coordinate with internal teams to resolve issues and improve the provider experience.

The role requires strong stakeholder communication, cross-functional collaboration, and a proactive approach to problem-solving in a dynamic

Qualifications

• 2+ years of healthcare, Workers’ Compensation, provider relations, account management, sales, or related experience; Workers’ Compensation experience strongly preferred
• Experience working with occupational medicine, physical therapy, musculoskeletal care, Workers’ Compensation, or related healthcare environments preferred
• Working knowledge of Workers’ Compensation reimbursement, authorization, utilization review, documentation, or claims processes
• Demonstrated ability to develop and maintain strong relationships with healthcare providers and other clinical or operational stakeholders
• Strong presentation, education, communication, and relationship-management skills
• Ability to explain complex reimbursement or operational concepts clearly to clinical and non-clinical audiences
• Strong problem-solving skills with the ability to coordinate across multiple internal teams
• Ability to work independently, manage multiple relationships and priorities, and maintain consistent follow-through
• Valid driver’s license and ability to travel as needed to support assigned accounts and provider relationships

Responsibilities

• Develop trusted relationships with occupational medicine clinics, urgent care centers, physical therapy and musculoskeletal providers, case managers, TPAs, adjusters, and other Workers’ Compensation stakeholders.
• Maintain regular communication with assigned accounts to understand needs, challenges, and opportunities for additional support.
• Serve as a responsive partner for providers navigating Workers’ Compensation questions or operational challenges.
• Strengthen relationships across provider organizations by engaging clinical, administrative, and operational decision-makers.
• Support long-term account retention and engagement through consistent service, education, and follow-through.
• Identify barriers affecting ordering, authorization, documentation, fulfillment, or ongoing utilization.
• Partner with Intake, Billing, Operations, and other internal teams to resolve account-specific issues and improve the provider experience.
• Help establish efficient, repeatable workflows that make it easier for providers to support appropriate Workers’ Compensation patients.
• Identify recurring issues or trends and communicate insights internally to support broader process improvements.
• Follow through on provider concerns and ensure appropriate internal resources are engaged through resolution.

Skills

Workers’ Compensation

Provider relations

Stakeholder management

Education & training

Cross-functional collaboration

Job description

Altivera Medical in Chicago seeks a dedicated professional to strengthen provider engagement and education, guiding clinics through Workers’ Compensation processes and NexWave utilization. You will build trusted relationships, identify barriers to patient access, and coordinate with internal teams to resolve issues and improve the provider experience.

The role requires strong stakeholder communication, cross-functional collaboration, and a proactive approach to problem-solving in a dynamic