Workers' Comp Provider Engagement Specialist

Zynex-Medical,-Inc.; Atlanta (GA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Zynex-Medical, Inc. is seeking a role focused on strengthening provider engagement, education, and long-term partnership by helping customers navigate Workers' Compensation requirements and NexWave utilization.

You will build trusted relationships with providers, identify barriers to patient access, and coordinate with internal partners to improve the provider experience. The role emphasizes WC expertise, provider education, and cross-functional collaboration to resolve issues, streamline

Qualifications

• 2+ years of healthcare, Workers' Compensation, provider relations, account management, sales or related experience; Workers' Compensation experience strongly preferred
• Experience working with occupational medicine, physical therapy, musculoskeletal care, Workers' Compensation or related healthcare environments preferred
• Working knowledge of Workers' Compensation reimbursement, authorization, utilisation review, documentation or claims processes
• Demonstrated ability to develop and maintain strong relationships with healthcare providers and other clinical or operational stakeholders
• Strong presentation, education, communication and relationship-management skills
• Ability to explain complex reimbursement or operational concepts clearly to clinical and non-clinical audiences
• Strong problem-solving skills with the ability to coordinate across multiple internal teams
• Ability to work independently, manage multiple relationships and priorities and maintain consistent follow-through
• Valid driver’s licence and ability to travel as needed to support assigned accounts and provider relationships

Responsibilities

• Core responsibilities include serving as a Workers' Compensation resource, educating providers on WC considerations, and helping providers understand documentation expectations and requirements
• During engagements, educate clinical and administrative teams on appropriate patient identification, ordering processes, documentation requirements, and NexWave utilization
• Build and maintain strong relationships with occupational medicine clinics, urgent care centers, physical therapy and musculoskeletal providers, case managers, TPAs, adjusters, and other WC stakeholders
• Identify barriers affecting ordering, authorization, documentation, fulfillment, or ongoing utilisation and partner with internal teams to resolve issues
• Partner with internal teams to establish efficient, repeatable workflows for WC patients and communicate insights for process improvements
• Support sustainable account growth by expanding NexWave utilization and engaging new providers

Skills

Workers' Compensation Expertise

Provider Education & Support

Relationship Management

Consultative Problem Solving

Stakeholder Communication & Influence

Independent Ownership

Job description

Zynex-Medical, Inc. is seeking a role focused on strengthening provider engagement, education, and long-term partnership by helping customers navigate Workers' Compensation requirements and NexWave utilization.

You will build trusted relationships with providers, identify barriers to patient access, and coordinate with internal partners to improve the provider experience. The role emphasizes WC expertise, provider education, and cross-functional collaboration to resolve issues, streamline